Mid South DHS Family Community Resource Center

Being a recent client of DHS I must say that the oberall experience was pleasant. However, the staff seem to have issue with persons who are inquisitive or ask questions. Let me be specific ... I asked a question regarding my visit on 8/22/19 and the initial answer was very short and general. I rephrased my question; thinking perhaps I was not clear. It took several back and forths and the office manager seemed agitated, to say the least. Let me be clear, I never raised my voice and was able to articulate my concern in the most clear and to the point manner possible. One issue that is clear, the staff is not in the habit of listening with their mouths closed. Hearing me while waiting to jump in and speak, is not listening. Therefore, the communication becomes a task rather than a pleasant exchange. The entire time was I pleasant and polite. Today, 8/27/19, I was at the office and unfortunately, my phone was low on power. I saw a plug and plugged it in. It was not blocking the walkway, nor was it causing a disturbance. A security guard came from upstairs to ask that I remove it because it's not allowed. I complied with the request but questioned the reasoning ... Is it the electricity? Crowd control? It didn't make logical sense, so I asked. I saw the office manager and asked what is the reason clients aren't allowed to use the plug. Of course, I was initially told that it would block the walkway. I informed her that it was not and she was unsure why so I turned to the security officer and asked why. He informed me that Mrs. B informed him it wasn't allowed. I was curious, so I asked why? The answer, because she said so. I replied, can we ask her. I am not trying to be confrontational, I just think it's no logical reasoning and wanted to understand. When I was told No, we wont ask her, that's her rule; I replied, Is she above questioning? Because I believe that the professional way to handle that would be to have shown me where it is written policy. There isn't one. If there is, the staff isn't aware and act as though clients have no right to question the "Authority" of the office. That is a problem. There should be better customer.service, being that this office serves an underserved population this office should not work with a premise of inferiority. No one is above needing assistance at any given time. Thank you for your time and attention to this matter. I still ask the question why aren't clients allowed to charge their phones?